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All our shipments are sent via 1st Class Recorded Delivery to all United Kingdom addresses excluding the Channel Island's and Northern Ireland . Orders are generally shipped out within 48hrs of order confirmation although this time may vary during busy periods. Tracking numbers can be supplied for all UK orders
Orders normally arrive within 3-5 working days but from time to time some delays may occur which will elongate the transfer , that is why we advise all costumers to wait a maximum period of 14 working days before submitting a complaint. All complaints are dealt with appropriately and we will do everything within our ability to solve any given issue with deliveries .
Orders heading outside of United Kingdom are sent via Standard Royal Mail and are not recorded therefore we cannot provide tracking information for these items . These items usually arrive within 14 working days of shipping , we also advise customers to wait a maximum period of 28 working days before submitting a complaint. Any custom charges incurred by the receiving country are payable by you , we advise you look up your countries customs policy before ordering .
Any damages incurred during transit will be covered by us.
We operate a 21 day return policy in which you can return the item to us for a full refund providing it is unworn and returned in its original packaging including any free items ( wristbands, stickers , cd's etc ) provided with the order .
If you receive faulty goods then you are entitled to a full refund or replacement with another good of the same value. If the item is faulty but has been worn or washed we can't give you a full refund but we can give you a replacement with an item of the same value ( at the time of purchase ).
We do not accept refunds for items bought with promotional codes or purchased during promotional events and sales . However we can issue you with a credit note which can be used to purchase other items in the store.